Frequently Asked Questions
Answers to the most common questions...
Need to know more? feel free to contact us with any questions or queries by calling 0845 643 2472 or email info@balloonsalon.co.uk.
I cannot find what I am looking for, can you help with special requests.
Yes, we always welcome feedback on our product range and will be glad to assist you in sourcing your special requirements. Please call 0845 643 2472 or email info@balloonsalon.co.uk.
Can you guarantee a Saturday delivery with Special Delivery option?
A Saturday delivery can be guaranteed, please refer to cost schedule above.
I need to change the address/message/other details. Can I do this after the order has been confirmed?
Yes, we are more than happy to change anything. However we can only do this as long as the box has not been dispatched.
I need a signature to prove this was delivered, can I get one?
Yes, but this takes about 3-5 days to arrive.
Can the box be left in a porch or doorway?
No, sorry. The box requires a signature on delivery and cannot be left without one.
What happens if nobody is home?
A card will be left giving instructions on where to collect the box or how to arrange re-delivery with Royal Mail. If you wish this to be left with a neighbour please advise in advance (via email) and a note can be placed on the box with this request. (There is no guarantee that this can always be done)
Can I get an afternoon delivery?
Sorry, this is not available.
How are the balloons delivered?
In a large white box, containing your chosen balloon, personal message, coloured tissue paper and confetti. When the box is opened the balloon will float out.
Who delivers your balloons?
All balloons are delivered by Royal Mail.
Are there any hidden costs?
All prices displayed include VAT, charges for your chosen delivery time will be clearly displayed at order confirmation stage.
At what time will my balloons be delivered?
This depends on the delivery type you choose. You can choose guaranteed before 9am, guaranteed before 1pm, or 1st class post which is dependent on the post round delivery time. Please refer to payment schedule.