Terms of Usage

Our standard terms of usage for the Balloon Salon web site.

Nothing contained within these terms affects your statutory rights as a consumer.

Balloon Salon cannot be held responsible for incorrect information supplied by the customer. Incorrect address details can delay delivery and Balloon Salon cannot be held responsible.

Claims for balloons that are delivered damaged must be reported within seven days of delivery dateBy virtue of the Distance Selling Regulations once the goods have been dispatched we are exempt from giving cancellation rights as the goods we are providing are perishable.

The colour and shape of the additional bouquet balloons may vary to that shown when ordering, but they will be of equal size and quality.

Helium foil balloons normally float for about 6 days. However in cold temperatures the helium may cause the balloon to appear deflated but after re-entering into a warmer climate the helium expands and the balloon will be inflated once again.

By submission of the order the customer accepts these terms and conditions and authorises Balloon Salon through Protx or Paypal as selected our on-line Payment Service Providers to take payment for balloons selected, you will receive confirmation of your order from.

Late Delivery Refunds

If for some reason (excluding adverse weather, strikes, blockades or natural disasters) a delivery attempt has not been made on your chosen day and your delivery option was Special Delivery, Balloon Salon will give you a £5 refund for late 1pm deliveries or £9 refund for late 9am deliveries.

Please note Hospital are excluded from the Saturday delivery guarantee.

Sorry but refunds for late delivery on balloons sent by 1st Class mail cannot be given.

Deliveries to some remote parts of Scotland will take up to 2 days, please check below for postcodes of areas affected by these rules. Refunds for late delivery to these areas will only be issued if enough time was allowed when ordering.

Damaged, Lost or Missing Goods Refunds

Damaged or lost orders must be reported to us within 7 days of the chosen delivery date. A full refund will be given.

Under any other circumstances, refunds are given at the discretion of the management.

Complaints

We endeavour to respond to all complaints within 1 working day and resolve complaints within 5 working days.

Postcode of areas where Special Delivery may take longer

Up to 2 days GY1,GY9,HS2,HS3,HS4,HS5,HS6,HS7,HS8,HS9,IV41-51, IV55-56,PA61,PA62-75,PA76,PA78,ZE2-3 and up to 3 days KW16-17,PH42,PH43-44